Accommodation Regulations

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1. The resort provides services according to its classification corresponding to the hotel level.

2. Riverside Hotel Plzeň provides temporary accommodation to the guest for an agreed period of time and the guest (here in after referred to as "guest") undertakes to pay for accommodation and services related to it within the time limit set out in these accommodation rules.

3. The rights and obligations of the contracting parties are regulated by these accommodation rules and the price list of the accommodation provider's services.

4. Reservations for accommodation at Riverside Hotel Plzeň can be made online at our website or by phone. The guest will then receive an email confirmation of the reservation from the accommodation provider. From the moment the booking confirmation is sent, the booking becomes confirmed.

5. The hotel is only allowed to accommodate a guest who has properly registered. The guest is obliged to register on arrival at our automatic reception desk including valid identity document, a foreign travel document within the meaning of the Act on the Residence of Foreigners in the Czech Republic. Registration at our automatic reception desk also applies to a minor child.

6. By checking in properly, the guest is entitled to temporary accommodation for the agreed period of time.

7. After proper check-in, the guest will receive a chip card. In case of loss of the card, the guest is obliged to report the loss immediately to the “on call” reception on tel:778 542 237. In the event of failure to do so, the hotel will not be liable for any damages related to the loss of the card. The guest will be charged a fee of 200 CZK for the loss or destruction of the hotel chip card.

8. Upon confirmed reservation, the hotel is obliged to accommodate the guest on arrival day from 15:00 onward. Arrivals after 9pm need to be mentioned in the notes of the online reservation. On departure day the guest has to leave the room until 10:00 Early check-ins or later check-outs must be arranged in advance. If the guest fails to arrive and unless otherwise agreed, the resort has the right to refuse the guest's accommodation and charge the full price for the agreed accommodation according to the confirmed booking.

9. The guest is obliged to arrive for all meals at the times indicated below. If the guest wishes to arrive at other times for the agreed meals, it is necessary to agree in advance. If a guest fails to arrive at the times stated below and unless otherwise agreed, the hotel has the right to no longer serve that guest. Breakfast at the hotel runs from 8:00 to 10:00.

10. Cancellation of a confirmed reservation is possible by email or phone. Cancellation fee will be charged according to our cancellation policy.

11. If the guest does not present a valid identity document (ID card, passport), the hotel is entitled to refuse accommodation to the guest with regard to the Act on Local Fees for Czech citizens and Act 314/2015 Coll. for foreign clients. 

12. Accommodation in the hotel is allowed only to persons who are not infected with infectious diseases and cannot be seen to have consumed alcohol or drugs. 

13. The hotel reserves the right, in exceptional cases, to offer the guest accommodation other than the agreed accommodation, provided it does not differ substantially from the confirmed reservation.

14. If the guest requests an extension of the accommodation period compared to the agreed time and the hotel has available capacity, the accommodation period can be extended. However, the hotel may offer the guest a different suite than the one they were originally staying in.

 
15. The guest is obliged to pay for the accommodation and other reserved services in accordance with the valid price list of the hotel in advance of the guest stay (via e-mailed invoice), or upon arrival during check-in at the automatic reception desk. All on the basis of the submitted bill/invoice. 

16. The accommodation ends on the date agreed with the guest, the date on which the guest checks out. In order to check out properly, the guest must vacate the apartment by 10.00 a.m., surrender the chip card at the reception. If the guest fails to do so and unless otherwise agreed, the hotel is entitled to charge a late check-out fee or an additional night's stay. 

17. The guest is obliged to check the completeness of the equipment and its condition immediately upon arrival in the reserved accommodation area according to the list of equipment in the hotel book, which is available in the suite. Any missing or damaged equipment should be reported to the “on call” reception immediately. In case of any damage to the equipment found during the accommodation, the guest is also obliged to report it to the “on call” reception. 

18. The guest is entitled to use the suite facilities only for the purposes for which they are intended. 

19. The guest may not make any substantial changes to the premises reserved for use without the consent of the hotel management, i.e., may not move equipment or make any interventions in the electrical network or other installations. 

20. Guests are not allowed to use their own electrical appliances in the rooms. This regulation does not apply to electrical appliances used for personal hygiene (shaver, massager, hair dryer, etc.) and low-power appliances used for personal use (laptops, camera chargers, mobile phone chargers, etc.). 

21. The guest is liable for any damage caused to the hotel's equipment unless he/she proves that it was not his/her fault and is obliged to pay for such damage immediately. This entitlement of the hotel also applies to damage that is discovered after the guest's departure. This damage will be paid by sending an invoice.

22. Visits at the hotel are not allowed.

23. Guests may not bring dangerous objects and substances (sharp objects, weapons, explosives, flammables, corrosives, poisons, etc.), narcotic or psychotropic substances, or objects or substances that smell strongly into the premises of the hotel. 

24. Smoking is not allowed in all indoor areas of the hotel. In case of violation of the ban, the guest will be charged 5000,-CZK.

25. Guests are obliged to observe a nightly quiet time from 22:00 to 06:00 and must not disturb other guests. With the operator's consent, social events may be organised at the hotel after 10 pm in the designated areas. 

26. For safety reasons, children under the age of ten are not allowed to stay in the suites or other areas of the hotel without adult supervision. Any damage caused by children is the full responsibility of their legal guardian. 

27. In the event of illness or injury, the hotel will arrange for medical assistance to be called. 

28. Guests are obliged to turn off the taps, turn off the lights, close the windows and doors every time they leave the apartment.

29. While on the hotel premises, each guest is obliged to behave in such a way as not to cause a fire. Guest behaviour in the event of a fire is regulated by the fire and safety regulations, which you can find at the lobby and at the back of the door of each room.

30. The fire in the hotel is announced automatically by detectors, which are installed in all rooms and public areas of the hotel. 

31. There is a safe in each room of the hotel and guests are required to use it to store their valuables. 

32. Access to the occupied room is allowed to maids, reception staff, hotel management and maintenance staff when a technical fault is reported in the suite. The guest will be informed beforehand.

33. Guests are asked to observe the principles of good manners in the public areas of the hotel. In case of non-compliance, the hotel reserves the right not to serve the guest.

34. Forgotten belongings of guests in the hotel are registered and stored for one month. Forgotten items will be sent to the guest only if requested and at the guest's expense.

35. The guest is obliged to comply with the provisions of these Accommodation Regulations throughout the entire period of accommodation. If the guest grossly violates the accommodation rules and good manners despite a warning, the hotel is entitled to withdraw from the provision of accommodation services before the expiry of the agreed period. The hotel shall be entitled to a full refund of the accommodation price. The guest must then leave the resort immediately.

36. These accommodation rules are available to guests on our website, at the automatic reception and are valid as of 1. June 2023.